Candace Corlett Quotes on Service (3 Quotes)

Service with respect has become the foundation on which store loyalty stands. Women want bargains, to accomplish a lot in one trip, and interesting items, but if the level of service and respect is found wanting, none of that matters.

More than just service, it's the respect, rapport, ambience that engages customers so that price becomes the last thing on their minds as they walk around stores.

The clinics fit consumer's lifestyles, bringing the service to the shopper. Consumers are responding to it well. ... The whole topic of women's health and personal wellness is so focused on stress relief and stress management. What the in-store clinics do is shed one more level of stress.