Mainly we needed to needed to make sure that what everybody thought was happening was really happening. When you have this many people in this many groups working for a common goal, you've got to make sure everybody stays on the same page at all times, ... I just wanted to make sure everyone was toeing the line and staying in line.
Quotes about toeing (2 Quotes)
Whatever profit you're making on those customers, getting that extra year or so out of them can make the difference between profitability or not. A lot of carriers are toeing a fine line.