The fourth quarter was outstanding for deposit growth. We added 281 million of deposits, nearly doubling the level needed to fund our strong loan growth of 144 million. Our relentless focus on the highest level of customer service has generated customer satisfaction scores that continue to exceed 90, well above the comparable industry average of 75. This is invaluable in building deposits through customer referrals while also maintaining and growing long-term relationships with existing customers.
Quotes about referrals (16 Quotes)
We are getting more and more referrals for children who are extremely psychotic, who are suicidal, (have) a lot of cutting behaviors, and are very challenging.
This past quarter, we continued our efforts to bring a wider audience to eBay through a variety of marketing endeavors including online and traditional advertising, grassroots marketing, public relations and strong word of mouth referrals.
When I was working in desktop publishing, I could often get my clients to include a small credit, and I'd get referrals from them. That is not always the case with Web design.
In the music business, we've always known that personal referrals and relationships lead to sales. The problem is there's been no way to quantifiably track that transaction.
Families were not provided with specific information on community service referrals. There's a total lack of communication from the program base.
We've really tried to maintain integrity in our business relationships. Keeping customers satisfied brings referrals and that is where at least 75 percent of our business comes from. The wedding business has been a big boost for us. I love doing weddings and soon discovered that not many businesses are doing weddings anymore because they require handling so many details. But we love doing it, and it's been a vital part of our business.
As more and more women started their own businesses, banks started providing capital, markets started opening up to them, and women became involved in established networks for expertise, coaching and referrals. There was a circular effect that encouraged more women to go into business.
My colleagues at Quaker Oats gave me some referrals, since my product is in no way competitive with their food business.
When it comes to women's travel, repeat business and referrals are very high. When women talk, their friends listen. Women look specifically to other women for expertise.
People join because they believe the most valuable new business contacts come through referrals from people they already know and trust.
By contrast, dealers spend 20 percent of their time on referrals, be-backs, and repeats, which result in closed sales 50, 67 and 70 percent of the time, respectively.
We are looking for opportunities to partner in the community. I think it's very important for Stanford not to just look within and see patients here. If we can make these partnerships work, we will be able to serve patients we wouldn't normally serve. The more we reach out, the more we are able to solidify our referrals on more complex cases.
We also recommend building a target group of preferred customers. The two easiest ways to make money are repeat sales and referrals. We want to target them and give them a special dose of attention.
Active referrals, proof of insurance, years in business, number of employees, quality of subcontractors used -- all these are legitimate questions.
In the old days we used to get more referrals, because people had insurance that paid for therapy. Now they belong to HMOs, and we can only be affiliated with a few HMOs.