Typically, self-service technologies provide very limited visibility into what customers are truly seeking and more ineptly, search-based tools do not provide insight into the level of satisfaction achieved by the tool. The ASA differs by capturing each and every customer query, providing a real-time snapshot of customer concerns and offering advanced tools for the analysis and management of interactions. The result is not only improved performance to tens of thousands of self service support sessions each day, but a happier and more satisfied customer.
More Quotes from Stephen Klein:
They threw in the stock buyback to balance out the bad news, ... People are just going to write off 1999 as a lost year for them and just focus on their year 2000 estimate.Stephen Klein
The county board must get a grip on not only the jail issue with the need of a Huber facility, but find a way to constructively manage the county's business without the present turf wars.
Stephen Klein
The cost of gas, the cost of utilities, for day care, additional co-pays. I think it's below the radar screen for a lot of people. I think that's part of why we're not seeing the resources, and the public acknowledgement and the generosity from all sources to help address these needs. It truly is a hidden disaster to many people.
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I think it just shows that there are fads and fashions that come and go in the transportation industry as in any industry.
Stephen Klein
When the stock didn't go up even on good news, they got out. It doesn't really make any sense.
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I would like a broader base of business to locate into Monroe County. This way, when there is a downturn in one, not all the jobs will be affected. We need to be looking for business with room for new growth.
Stephen Klein
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Based on Topics: Self QuotesBased on Keywords: asa, ineptly, interactions, query, real-time, self-service, snapshot, visibility
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