Continued focus on (employee) turnover is of critical importance, because of the direct relation of turnover to improvements in labor costs and guest satisfaction.
More Quotes from Peter Dunn:
It's really saluting these people that are just doing remarkable stuff and really getting very little attention outside of technology.Peter Dunn
We have a number of guests who want to come here more often but hesitate because they are appropriately sensitive to managing their calorie intake,
Peter Dunn
Most of the Q1 openings were earlier than planned and have been performing better than anticipated in the short time they have been opened.
Peter Dunn
Keep small fires small and knock them down. We will attack fires with everything we've got. I don't mind if we're accused of going overboard.
Peter Dunn
I would describe Steak n Shake as a wonderful small company that had found itself big. It was a natural time to bring some more systematic processes to bear that could ensure high-quality, consistent execution.
Peter Dunn
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One of the things that I have learned since trying to bring in an interesting story in under 28 pages is that we already agree on great chunks of typical superhero stories.
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