Look at the pieces you have in place to make it easy for your guests to risk their reputation by telling family and friends about your amazing casino. The easier you make it for your guests to feel comfortable recommending your casino, the better your casino will do going forward.
More Quotes from Martin Baird:
That will always make them and you feel better. This simple technique makes each guest feel like he or she is the most important person on the property that day.Martin Baird
Always start the day with a positive attitude. Create a bright attitude by listening to upbeat music, exercising in the morning, playing with your children or pets and avoiding stressful situations whenever possible. Maintaining a positive attitude is one simple technique for creating top-notch customer service that will set your casino apart from the competition.
Martin Baird
Casino guests who are willing to risk their own personal reputation and spread positive word-of-mouth advertising about a casino are guest advocates and the degree to which a property has advocates is a highly reliable predictor of future growth.
Martin Baird
That means you should forget about whatever title you have at work. Everyone who works at a casino is in the guest service business. Employee titles are meaningless. Each employee must view guests as an opportunity to make a lasting positive impression.
Martin Baird
Any given week or day doesn't have to be devoted to improving a particular aspect of guest service. An effective customer service approach can come from a mixture of ideas.
Martin Baird
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Jacky Ickx
The Kyoto treaty has an estimated cost of between US$150 and $350 billion a year, starting in 2010.
Bjorn Lomborg
Belief is a wise wager. Granted that faith cannot be proved, what harm will come to you if you gamble on its truth and it proves false? If you gain, you gain all; if you lose, you lose nothing. Wager, then, without hesitation, that He exists.
Blaise Pascal