Casino guests who are willing to risk their own personal reputation and spread positive word-of-mouth advertising about a casino are guest advocates and the degree to which a property has advocates is a highly reliable predictor of future growth.
More Quotes from Martin Baird:
Always start the day with a positive attitude. Create a bright attitude by listening to upbeat music, exercising in the morning, playing with your children or pets and avoiding stressful situations whenever possible. Maintaining a positive attitude is one simple technique for creating top-notch customer service that will set your casino apart from the competition.Martin Baird
Any given week or day doesn't have to be devoted to improving a particular aspect of guest service. An effective customer service approach can come from a mixture of ideas.
Martin Baird
No matter what your guest satisfaction surveys say even if satisfaction is in the stratosphere it doesn't matter. Research doesn't support the concept that customer satisfaction predicts growth.
Martin Baird
Look at the pieces you have in place to make it easy for your guests to risk their reputation by telling family and friends about your amazing casino. The easier you make it for your guests to feel comfortable recommending your casino, the better your casino will do going forward.
Martin Baird
That will always make them and you feel better. This simple technique makes each guest feel like he or she is the most important person on the property that day.
Martin Baird
Ask someone which restaurants they are satisfied with and they will gladly tell you. Ask them which restaurants they recommend and their answer puts their personal reputation at risk. They don't want to disappoint their friends, who are likely to patronize the restaurants they recommend.
Martin Baird
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Based on Topics: Future Quotes, Property QuotesBased on Keywords: casino, predictor, word-of-mouth
Love is the bond of perfection.
John Winthrop
Have no fear of moving into the unknown. Simply step out fearlessly knowing that I am with you, therefore no harm can befall you; all is very, very well. Do this in complete faith and confidence.
Pope John Paul II
It makes no difference whether a work is naturalistic or abstract; every visual expression follows the same fundamental laws.
Hans Hofmann