I think the amount we learned from ourselves selling music was probably not as critical as looking at the marketplace, building the business around that vision,
More Quotes from John Walden:
I think the one distinction is that the store experience at traditional retailers is designed around how consumers react when they walk in the store, ... How do you select a product off the shelf The same thought has to work for consumers on the Internet. They can click one button and be gone.John Walden
In 1998 we sacrificed short-term growth, but we built the foundation for an exciting and financially attractive long-term business.
John Walden
Best Buy started recognizing that these categories (electronics) would be great categories over the Internet. The second thing was that building a competitive Internet channel was going to require capabilities and knowledge Best Buy frankly just didn't have, ... They recognized just how difficult that would be.
John Walden
To complement our Best Buy stores over the course of two or three years, the company didn't really market the site, ... It was trying to pay attention to the world around it -- find out what might be possible with the Web site.
John Walden
Dave's enthusiasm for the business energizes leaders and employees alike. He leverages customer insights to challenge traditional thinking and, in the end, shows solid strategic and financial results. He is a valuable leader who teaches our retail and corporate employees about the business. He helps us develop innovative strategies and grow customer- centric leaders.
John Walden
Success to Best Buy is not measured by revenue. It's measured by how many consumers have experiences that are favorable, and that they are able to make a purchase on the telephone, Internet or catalog,
John Walden
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