If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works.
More Quotes from Herb Kelleher:
Inevitably, as we grow bigger across the rest of the country, and Dallas remains the same size, we might have to begin casting about for a place that's more efficient to operate.Herb Kelleher
I would have to say from looking at the scene, as I've seen it, it appears there's a good chance it might be a total loss,
Herb Kelleher
Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.
Herb Kelleher
Most people think of us as this flamboyant airline, ... but we're really very conservative from the fiscal standpoint. . . . We never got dangerously in debt and never let costs get out of hand.
Herb Kelleher
It wasn't a matter of public policy it was a matter of political power.
Herb Kelleher
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Based on Topics: Happiness Quotes, Time Quotes, Work & Career QuotesIf you're writing a piece for the Boston Pops, the balance is towards one end. If you're writing a piece for a chamber music society, then it's towards another point. I won't make a final answer on that. I think it changes with every piece.
Peter Maxwell Davies
You have to be aware. Like, I'm not going to do any downhill skiing. It looks like a whole lot of fun, but I'm not going to risk breaking a leg. I want to be dancing the way I'm dancing now for 30 more years.
Bebe Neuwirth
I've just got into the convention circuit in the last couple of years and it's great to see all these people who are still interested in the show. It's so gratifying to hear that so many people enjoyed the work that Erin and I have done.
Gil Gerard