They're taking a more intimate role, and not depending solely on partners to give that support. It is a response to backlash from customers who wanted Microsoft to have more of a role there, to stand as the ultimate backstop for support.
More Quotes from Dwight Davis:
They are on the cusp of bigger demand for Windows 2000, and actually now applications are rolling out that exploit Active Directory. They've gone through the Windows 2000 certification process -- I think 150 applications have gone through that, and 70 to 80 are server apps. The picture certainly is a lot more promising than it was a year ago.Dwight Davis
It comes out at sort of this strange time in the company's product evolution, the last gasp of the DOS line and Windows 98.
Dwight Davis
Until the release of J2EE 1.4 you have a situation where Java developers have to work in potentially non-standard ways to support Web services, which isn't necessarily a terrible thing if you're working with one of the major vendors' tools suites like IBM, Sun, or Oracle.
Dwight Davis
Telcos and network service providers, ASPs and ISPs, have all been growing as important players in the distribution of software functionality. With Windows 2000, Microsoft clearly thinks it has a much better horse to ride into battle to get these folks as customers. They will emphasize the new ASP channel as one they are especially targeting in that regard. They need a platform that actually runs 24 hours a day, and on bigger hardware configurations.
Dwight Davis
Most people, including those strongly in the Active Directory camp, seem to think that it's a first-generation directory service and it's not quite there, it's not quite as competitive across the board as far as NDS is from Novell,
Dwight Davis
The basic model of selling software as a hosted service has finally started to get some traction,
Dwight Davis
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