Best efforts will not substitute for knowledge.
More Quotes from Dr. W. Edwards Deming:
Management does not know what a system is.Dr. W. Edwards Deming
For Quality Stamp out fires, automate, computerize, M. B. O., install merit pay, rank people, best efforts, zero defects. WRONG Missing ingredient profound knowledge.
Dr. W. Edwards Deming
'It's management's job to know.'
Dr. W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable.
Dr. W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. .. . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
Dr. W. Edwards Deming
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