If a window is broken and left unrepaired, people walking by will conclude that no one cares and no one is in charge. Soon, more windows will be broken, and the sense of anarchy will spread from the building to the street on which it faces, sending a signal that anything goes.
More Quotes from Malcolm Gladwell:
Those with health insurance are overinsured and their behavior is distorted by moral hazard. Those without health insurance use their own money to make decisions based on an assessment of their needs. The insured are wasteful. The uninsured are prudent. So what's the solution Make the insured a little more like the uninsured.Malcolm Gladwell
I suspect people who are indecisive are people who are far too enamored of analysis in all settings and are destroying their ability to make an instinctive judgment through over-analysis and that's dangerous,
Malcolm Gladwell
the single most important thing a city can do is provide a community where interesting, smart people want to live with their families.
Malcolm Gladwell
PEOPLE are experience rich and theory poor. People who are busy doing things as opposed to people who are busy sitting around, like me, reading and having coffee in coffee shops don't have opportunities to kind of collect and organize their experiences and make sense of them.
Malcolm Gladwell
A country that displays an almost ruthless commitment to efficiency and performance in every aspect of its economya country that switched to Japanese cars the moment they were more reliable, and to Chinese T-shirts the moment they were five cents cheaperhas loyally stuck with a health-care system that leaves its citizenry pulling out their teeth with pliers,
Malcolm Gladwell
It made me realize that I'd changed what I thought was a trivial aspect of who I was but it profoundly made a difference in the way the world perceived me. That was when I thought it would be interesting to find out what goes on in that moment when someone looks at you and draws all sorts of conclusions.
Malcolm Gladwell
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