Alvan Macauley Quotes (2 Quotes)

The conception of perfect service is constantly expanding and must be handled by broad and liberal minded men who put equity and fairness above gainwho put a proper valuation upon a satisfied customer as an asset running into the thousands of dollars, and who love a job thoroughly well done and get a kick out of doing it.

We sometimes speak of winning reputation as though that were the final goal. The truth is contrary to this. Reputation is a reward, to be sure, but it is really the beginning, not the end of endeavor. It should not be the signal for a let-down, but rather, a reminder that the standards which won recognition can never again be lowered. From him who gives much - much is forever after expected.