That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
More Quotes from Sanjay Kumar:
There is nothing in the company that is either above or below me, as far as I'm concerned.Sanjay Kumar
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
Sanjay Kumar
Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.
Sanjay Kumar
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.
Sanjay Kumar
Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.
Sanjay Kumar
Failure is unfortunately as common as success.
Sanjay Kumar
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