Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
More Quotes from Sanjay Kumar:
I think that a lot of companies are still amazingly price sensitive.Sanjay Kumar
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
Sanjay Kumar
Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.
Sanjay Kumar
We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.
Sanjay Kumar
And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.
Sanjay Kumar
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Sanjay Kumar
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