There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
More Quotes from Sam Walton:
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.Sam Walton
There's a lot more business out there in small town America than I ever dreamed of.
Sam Walton
I had to pick myself up and get on with it, do it all over again, only even better this time.
Sam Walton
We're all working together; that's the secret.
Sam Walton
I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
Sam Walton
Capital isn't scarce; vision is.
Sam Walton
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