It was too early, and MSN didn't have a strong brand recognition in the small-business area, ... Since then, Salesforce.com has shown that hosted CRM is a viable business, and this time around Microsoft has a better understanding of how to get to customers.
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It is even worse than a critical flaw.Rob Helm
Microsoft is going to feel the pain over 80 percent of desktop Windows are through sales of new PCs.
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If you look at Microsoft's two biggest businesses, Windows and Office, they don't have an obvious Web 2.0 play. But the server and tools business at Microsoft has a vested interested in making Web 2.0 work, and they have a strategy to do it.
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There has to be a few widely accepted cards -- kind of the Visa and MasterCard of the identity world -- and it's not clear that anyone wants that job.
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There have been real attacks this is not theoretical. All you have to do is go to an evil Web site or click on a link in an e-mail and some hacker dude owns your computer.
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