When you think back to Andrew, we didn't have the technology back then. We could only make educated guesses on how many customers were affected, where they were and the severity of their claims. It used to be a paper chase. And now you have access to all of the information you need to process claims.
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People are breathing a sigh of relief that ... New Orleans appeared to be on the weak side of the storm.Ray Stone
Consumers might be more vulnerable to economic disruptions and less inclined to spend but it's a matter of degree, ... So I think the Fed will simply watch what people do in the weeks ahead and my best guess is that it stays on a measured pace path of rate hikes.
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It was kind of amazing how good the connection was. As long as we got connectivity to the host computer, it's not any different from operating from land-based field offices. It really revolutionized the way we process claims.
Ray Stone
I would expect there will be some coincident change in consumer behavior.
Ray Stone
We have committed additional resources to it ... The rate of growth from this point on will definitely be a lot greater than any other market in the world.
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