The big thing GM has been trying to do for the last five or six years is improve productivity in North America,
More Quotes from Michael Ward:
Ford didn't give much substance on the call in terms of what the market was looking for. Everybody knows the auto industry in North America is in bad shape, and Ford didn't disappoint in that regard. The earnings stunk.Michael Ward
To the extent that Jim Padilla was in charge of operations, he certainly deserves some of the blame.
Michael Ward
GM is the most vertically integrated auto manufacturer in the world, and some people blame that, or attribute at least part of the blame of GM's cost structure to its internal components operation,
Michael Ward
Years ago it used to be people would keep a car three years and say 'time to trade up.' Now seven to 10 years is pretty much the norm. Prices are expensive. People are using money on other things.
Michael Ward
We are voluntarily doing this, there has been no pressure to do this. We want to change some previous policies and procedures and management changes. We will also be putting our entire staff through a training program to teach them how to intercede in disputes between patrons.
Michael Ward
When you look at the trends over the last couple of years, the industry cycle, if you want to call it that, has been fairly stable, fairly flat. I think the outlook for 1998 and 1999 is more or less a continuation of that trend.
Michael Ward
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