A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.
More Quotes from Mark Levitt:
Whoever can create that incredibly simple-to-use, menu-driven configuration for creation and editing of filters for end users is going to win, regardless of whether they're using a common programming language designed specifically for e-mail filtering.Mark Levitt
While email has been bruised, it's emerged intact. What people are thinking now is not how I can get rid of email, but how can I remain connected to email through mobile devices when I'm out of the office.
Mark Levitt
He has some pneumonia due to the lung cancer and has a cough from that, but is not in any pain and currently has few other symptoms. Zola has a positive attitude about this experience. Zola just doesn't see a reason to be angry this may just be a promotion by God. He is looking forward to seeing the Lord soon. He plans on continuing his work as long as he is able.
Mark Levitt
I am skeptical about the idea that instant messaging is all of a sudden a new, fantastic idea that will revolutionize online customer service, ... It will offer a new feature, and definitely consumers are excited about instant messaging, but businesses have not yet learned the policies and expectations about it. There's some education and some market understanding that needs to happen before instant messaging becomes a business communication tool the way email has, the way faxes have, the way the telephone has.
Mark Levitt
Internet e-mail is simpler and cheaper, but you won't get integrated calendaring, scheduling, database functionality or applications,
Mark Levitt
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Once I had learnt my twelve times table (at the age of three) it was downhill all the way.
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I hit big or I miss big.
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