These are really common-sense criteria, things like money-back guarantees and 24-7 technical support, but you'd be amazed at how many hosting services don't meet these basic requirements.
More Quotes from Jonathan Caputo:
We want to ensure that companies are living up to their claims consistently. If they're offering multiple T3 access, we'll check with the backbone providers to make sure there are T3s there and not a single T1.Jonathan Caputo
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