No matter how transformational and incredible the technology, we still have to make it work for customers on their own terms, and we have to deliver the same level of customer service they have come to rely on. When we turn to our customers and ask them, 'Is this solution meeting your expectations' The answer is the same each and every time the quality of service --- from the order to implementation to back-office support --- is just as important as the new features and functionality the service offers.
More Quotes from John Killian:
Service, great service, is the key to delivering on the promise of IP. And this means we listen to customers, we understand their issues and concerns, and we do it their way, not our way.John Killian
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Based on Topics: Computers & Technology Quotes, Quality Quotes, Service QuotesBased on Keywords: back-office, transformational
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