We're not pleased by that at all. That is one of the main areas we need to improve. This is totally unacceptable.
More Quotes from Jenny Dervin:
We don't see any financial benefit to our business whatsoever.Jenny Dervin
Boston is a classic case of a market that has a lot of service but it's overpriced. Every time we begin service from Boston to a new city, we come in and we liberate the route with low fares.
Jenny Dervin
It keeps the weight down on the aircraft, and it saves us a lot of money.
Jenny Dervin
It's far more valuable to customers who choose to watch, and customers who choose not to watch can turn their unit off.
Jenny Dervin
A lot of people in this market book at the last minute.
Jenny Dervin
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