Both the telephone companies and the cable industry are gearing up to go to battle with each other.
More Quotes from Jeff Kagan:
Customers love and hate their cable television service. They love all the channels, but they hate the high prices they have to pay. Families wonder why they have to pay more for channels they never watch. The cable television industry has hurt itself.Jeff Kagan
Telecom is in the process of change so we have to look beyond traditional ways to measure it and try to understand what it will look like. The changes Sprint Nextel are making look very healthy so far.
Jeff Kagan
The directories business is not going away. But everything telecom related is in a state of flux.
Jeff Kagan
When they have these accounting issues it makes it very difficult to develop the kind of trust they need from investors and customers and workers. They shot themselves in the foot again.
Jeff Kagan
The problem with telecom is not only that it's going through the same economic issues as the rest of the market, but that it's also an industry in transition. Five years ago, ATT's primary competitors were MCI and Sprint, and now it's the Bells and cable companies. Investors aren't sure what the industry is going to look like and which horse to put their 2 bet on.
Jeff Kagan
They have got to change the world's view of the company. It's something that goes way beyond what they've done in the past.
Jeff Kagan
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