Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.
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Based on Keywords: over-reactingBy the end of the week, if I'm still alive, I get to write whatever I want about it all.
Michael Musto
If we pursue this matter further, we shall be told that the stable object is unchanging under the impact or stress of some particular external or internal variable or, perhaps, that it resists the passage of time.
Gregory Bateson
No, we have our ups and downs, but we're all very up at the moment.
John Deacon