They will lose the sense of control that they can reward or punish the server based on the service they receive,
More Quotes from James Oliver:
Industry, economy, honesty, and kindness form a quartet of virtues that will never be improved upon.James Oliver
The world is blessed most by men who do things, and not by those who merely talk about them.
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Many people, blacks as well as whites, have some trouble having the story of slavery told in a major public venue, ... But we do not have the right not to tell the story.
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