I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
More Quotes from James Cash Penney:
A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.James Cash Penney
Do not primarily train men to work. Train them to serve willingly and intelligently.
James Cash Penney
Exchange ideas frequently.
James Cash Penney
Courteous treatment will make a customer a walking advertisement.
James Cash Penney
No business can succeed in any great degree without being properly organized.
James Cash Penney
As a rule, we find what we look for; we achieve what we get ready for.
James Cash Penney
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