We've got people who deal with these things all the time, and it looked to them like it was a usage issue. We just followed procedure, and in this case, it didn't get resolved as quickly as the customer wanted it to.
More Quotes from Ed Legge:
It's not as expensive as it would have been had if, say we had a really cold January or if we were having normal, cold winter, but it's still expensive -- still more than it ever has been.Ed Legge
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