It's just a case of listening and responding, it's not rocket science, ... Most people might think that what's most important from a communications point of view is information, but half the time it's about listening.
More Quotes from David Southern:
We have to make sure we can match the fans' growing expectations in terms of ticketing, back-office support and also in things like attracting sponsorsDavid Southern
Both he and the board have big ambitions for the club, so it's important that the communications aspect off-field matches the effort of the manager and the players on-field.
David Southern
The demand for our away games is such that we are going to investigate setting up a Hearts travel club,
David Southern
Part of my role is to extend the reach of Hearts, ... In our outlook, we're not just a Scottish football club. We're now getting more and more UK coverage than at any time in our recent history and also more European coverage.
David Southern
The demand for season tickets has been unprecedented over the past couple of weeks and we have been doing our utmost to get them out to the supporters in time for tomorrow's match,
David Southern
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Expecting is the greatest impediment to living. In anticipation of tomorrow, it loses today.
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I would rather take the role and work and make my own money and self respect than to have sex with someone who has a lot of money.
Kristy Swanson