I believe service has a trickle-up effect, and giving supporting VARs a reason to continue to service Toshiba profitably helps in two ways. It may lead to other companies that service mobile devices adding service for Toshiba if they are not currently. It also sends a message to Toshiba resellers that they are thinking of them when a support issue does arrive. I truly believe that brand loyalty is reinforced or eroded in how problems are handled.
More Quotes from Tracy Butler:
I feel for them. A lot of us took care of these people.Tracy Butler
I can say from the time I was here I took care of my patients and I did my job. There are people in here who care.
Tracy Butler
Readers Who Like This Quotation Also Like:
Based on Topics: Loyalty Quotes, Reasoning QuotesBased on Keywords: vars
Many professors are Marxists or other varieties of radicals who hate America.
Phyllis Schlafly
Christ bears with the saints' imperfections; well may the saints one with another.
William Gurnall
I think the first thing I did was several scenes from Romeo and Juliet.
Sally Field