The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
More Quotes from Thomas J. Watson:
Encouragement is a necessary part of supervision.Thomas J. Watson
If a man goes to work in the right spirit, work is no hardship.
Thomas J. Watson
The great accomplishments of man have resulted from the transmission of ideas and enthusiasm.
Thomas J. Watson
All great questions of politics and economics come down in the last analysis to the decisions and actions of individual men and women. They are questions of human relations, and we ought always to think about them in terms of men and womenthe individual human beings who are involved in them. If we can get human relations on a proper basis, the statistics, finance and all other complicated technical aspects of these questions will be easier to solve.
Thomas J. Watson
Life itself is a matter of salesmanship.
Thomas J. Watson
This kind of intense loyalty, then, became the well-spring of the IBM spirit, the family spirit as it was called.
Thomas J. Watson
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Based on Topics: Power Quotes, Trust QuotesBased on Keywords: similarities, toughest
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