The choice between the two platforms can sometimes be made by the flip of a coin. Sometimes there is a customer whose CEO says he doesn't like a Notes application. It's not about the best product, but the right product for an organization.
More Quotes from Mark Levitt:
A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.Mark Levitt
Internet e-mail is simpler and cheaper, but you won't get integrated calendaring, scheduling, database functionality or applications,
Mark Levitt
I am skeptical about the idea that instant messaging is all of a sudden a new, fantastic idea that will revolutionize online customer service, ... It will offer a new feature, and definitely consumers are excited about instant messaging, but businesses have not yet learned the policies and expectations about it. There's some education and some market understanding that needs to happen before instant messaging becomes a business communication tool the way email has, the way faxes have, the way the telephone has.
Mark Levitt
The way that Zola was so productive reminds me of a wounded soldier who takes out more of the bad guys than ever before. When he finally had to give up his work, he went quickly.
Mark Levitt
E-mail has faced its challengers -- viruses, spam, regulations -- and emerged with its reputation bruised, but intact. Except among teens and young adults and inside certain fast-paced work environments, e-mail is staying ahead of instant messaging in terms of usage.
Mark Levitt
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Based on Topics: Product QuotesI don't want to say I hear voices; well, actually I do hear voices, but I don't think it's supernatural. I think it's just that when characters are given enough texture and backbone, then lo and behold, they stand on their own.
Anne Tyler
Man does not speak because he thinks; he thinks because he speaks. Or rather, speaking is no different than thinking: to speak is to think.
Octavio Paz
We're talking to New Line. They've got a couple projects they're interested in me doing and I'm having meetings at MGM. There's a lot of available projects.
David R. Ellis