Assuming the survey results are accurate, this indicates that many companies do not yet recognize e-mail as an important mode of communication. Responding to an e-mail within one to five days is reasonable. Anything longer should be considered excessive and a sign that the company is not truly open for business on the Web.
More Quotes from Mark Levitt:
A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.Mark Levitt
Whoever can create that incredibly simple-to-use, menu-driven configuration for creation and editing of filters for end users is going to win, regardless of whether they're using a common programming language designed specifically for e-mail filtering.
Mark Levitt
By investing in new and improved migration tools, Microsoft is first and foremost supporting those firms already committed to migrating. Microsoft is also looking to attract the attention of firms who are sitting on the fence due to a concern that the migration itself will cause too much disruption to IT and business user mailboxes and applications.
Mark Levitt
E-mail has faced its challengers -- viruses, spam, regulations -- and emerged with its reputation bruised, but intact. Except among teens and young adults and inside certain fast-paced work environments, e-mail is staying ahead of instant messaging in terms of usage.
Mark Levitt
The way that Zola was so productive reminds me of a wounded soldier who takes out more of the bad guys than ever before. When he finally had to give up his work, he went quickly.
Mark Levitt
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