Knowing how people will use something is essential.
More Quotes from Donald Norman:
I prefer design by experts - by people who know what they are doing.Donald Norman
Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.
Donald Norman
A big ethical question is what happens after people stop using the device. Does it degrade the environment? Could it have been designed so it would actually be good for the environment?
Donald Norman
Scientists are always skeptics.
Donald Norman
So what does a good teacher do? Create tension - but just the right amount.
Donald Norman
Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that.
Donald Norman
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