Jennifer Lerner Quotes (6 Quotes)

We didn't focus on how they felt after they bought things. Instead we focused on what led up to the buying decision.

Having that sense of anger leads people to actually feel some power in what otherwise is a maddening situation.

Anger can sometimes be adaptive. We're showing for the first time that when you are in a situation that is maddening and in which anger or indignation are justifiable responses, anger is not bad for you.

Here getting emotional is not bad for you if you look at the case of anger. The more they are displaying anger, the lower the stress responses.

We're showing for the first time that incidental emotions from one situation can exert a causal effect on economic behavior in other, ostensibly unrelated situations.

Analyses of facial expressions revealed that the more fear individuals displayed in response to the stressors, the higher their biological responses to stress. By contrast, the more anger and disgust (indignation) individuals displayed in response to the same stressors, the lower their responses.