Quality has to be caused, not controlled.
More Quotes from Phil Crosby:
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.Phil Crosby
The great discoveries are usually obvious.
Phil Crosby
No one can remember more than three points.
Phil Crosby
Slowness to change usually means fear of the new.
Phil Crosby
Making a wrong decision is understandable. Refusing to search continually for learning is not.
Phil Crosby
A rule to live by: I won't use anything I can't explain in five minutes.
Phil Crosby
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