Utilities have a legal responsibility, not to mention a moral one, to ensure that their customers receive reliable service at the least possible cost, ... It's the commission's job to make sure that happens. It's a matter of having the proper incentives, both carrots and sticks, to make sure utilities do the best they can for their customers and have a fair opportunity to earn a profit.
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There's no reason to think that because I have a pro-consumer background that one should therefore conclude I'm not going to be impartial,
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