David Neeleman Quotes (34 Quotes)


    We are just interested in dealing with the people we're paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.

    Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter.

    And you've got to remember that I'm also the father of nine children.

    I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular.

    We're going to diversify the route system into a lot of new routes. We feel really good about what we're doing going forward.


    And, of course, customers really need to feel safe and are seeking reassurance when they fly.

    Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.

    Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.

    Value will always be on top of everyone's lists now, right along with safety.

    London and New York through a secondary airport. There could be a new international model. We're just not anxious to get into that market.

    The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

    We are going to cut our cost and figure out how our average fares can go up a bit.

    People in New York and Boston want nonstop service to Austin, but it's been too difficult and expensive. We think it's too great a city to keep under wraps any longer.

    I also really like getting to know our crew members better.

    I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

    I think it hurts profitability more than the business because the airlines have tried and tried to pass on higher fares, and it's not going to happen.

    I'm always crunching numbers, so my calculator watch is a must.

    It's so important to experience what your customers are experiencing and listen to their suggestions.

    We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.

    Certainly, we are hurt by the high fuel prices because it raises our cost.

    There are a lot of people interested in our network. We could have something by the end of 2006.

    What you can't buy is the loyalty that comes through our dedicated crewmembers.

    This is not a business where you can hand off and run by remote control.


    We're reviewing everything to see how we can do it better, faster, and more efficiently.

    We don't want a third party who may or may not have our best interests in mind or our crew members' best interests in mind because they may be serving a union of one of our competitors. They are trying to equalize us and take away our competitive advantage.

    Taking these actions now allows us to continue to grow at a less accelerated rate, while still preserving our ability to take advantage of market opportunities now and in the future.

    Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint.

    Be it $15 million here and $11 million there, it takes hundreds of millions to be successful in this business.

    Without a doubt, it's been the events of September 11th and their aftermath. There's never been a more critical time in the airline business.

    I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers.

    Our major headquarters is at John F. Kennedy airport. We are four miles from the airport and are on top of our operations everyday.

    I think they got caught up in how much money they could get from each of the city governments as far as tax rebates. But that stuff works when you make money. It's a little bit phantom money.

    People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference.


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