Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'
More Quotes from Peter Drucker:
Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.Peter Drucker
Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.
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Accept the fact that we have to treat almost anybody as a volunteer.
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Management by objective works - if you know the objectives. Ninety percent of the time you don't.
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Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.
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Because its purpose is to create a customer, the business has two - and only two - basic functions marketing and innovation. Marketing and innovation produce results all the rest are costs.
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Based on Topics: Work & Career QuotesBased on Keywords: clerks, installed, operators, programmers
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Our virtues are often, in reality, no better than vices disguised.
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